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Frequently Asked Questions

What is the minimum order total?

Our minimum order is $250.00 if we are shipping to you. If shopping the warehouse the minimum is $75.00

How do I gain access to the website?

New Customers – send an email to info@stargazeroriginals.com stating that you are a new customer. Kindly provide a few details about your company including shipping address. We will provide a temporary log in account that you can use to view our products. If you decide to place an order we can then set up your company with your own log in account.

Existing Customers – send an email to info@stargazeroriginals.com stating that you are an existing customer and would like access. Include your company name and location.

Forgot Password? Simply click on the “Help I forgot Password” and enter your email address. It will be emailed to you within a few moments.

I have a gift section in another form of business….Can I order?

We pride ourselves in supplying home decor retailers and protect the integrity of our client base. We do not want to sell to our customers clientele at wholesale prices. So if your business is not registered as a home decor business we are sorry but will not be able to sell to you. We would prefer that our product line is not sold via Facebook, or posted with pricing.

For Interior Designers / Home Stagers

As our products are sold in minimum quantities per item, it may be difficult for decorators / stagers to purchase from us. Feel free to contact us to discuss

How does shipping work?

We ship via the best and most affordable method available. We ship with a number of different carriers who give us the best rates possible. Note – freight charges are unrelated to the price of the item. Using a 10 percent or 15 percent rule of thumb for freight costs is not possible. Freight costs are determined by 1.) the physical or dimensional weight of the shipment, whichever is greater. 2.) Your postal code. If your postal code has a “0” as in V0E, it is a more remote location. The larger the shipment the less cost per lb.

I have damage in my shipment…What do I do?

We understand that damages occur. We ask that you keep all packing materials and do not throw it away. Note the evident damage on the waybill. We will make a claim with the shipping company and they may schedule an inspection. We include a note with every shipment as a reminder.

I am missing items from my shipment….What do I do?

Occasionally, freight companies will seperate shipments, meaning you may receive partial boxes on one day, and the balance the next day. If all boxes have been received, please look through your entire order opening all inner boxes. If items are still missing, please email info@stargazeroriginals.com or fax to 905 670 3347.

Do you ship to the USA?

At this time, we only ship within Canada.

Can I pre order and drive to pick up my products to save the ship cost?

Please contact us to discuss

What forms of payment do you accept?

We accept Visa, Mastercard & Interac etransfer for orders that are being shipped. In our cash n carry warehouse, Visa, Mastercard, Debit and Cash.

Can I bring a GUEST to your Cash n Carry showroom

We only allow business employees to accompany buyers.

What do I need to bring with me to shop at your CASH N CARRY SHOWROOM

If you have never bought from us before and are not registered in our system we will require proof that your company is a reseller of gift and home décor.

Do I have to buy the same per piece quantity minimums when I shop at the showroom

In the showroom you can buy one of this and one of that but for shipping purposes we have minimum quantities per item.

When will my credit card be charged?

Your card will be preauthorized prior to packing your order. Once your order is packed and ready for shipping your credit card will be charged.

I have multiple locations. Can I split quantity minimums?

If we are shipping to multiple locations, we cannot break apart case or boxed quantities. If you want large bulk quantities Call us and we can come up with a solution together.

I have backordered items. Can I wait and have it all shipped together?

YES, we can wait until your order is complete but you run the risk of having some of the in stock items now being SOLD OUT when the back orders arrive. Our wholesale warehouse is open daily and we ship regularly across the country, sometimes only limited quantities of certain items are available. We have a first come first served policy for product.

I love my order and it SOLD OUT faster than I thought. How fast can I get more?

In most cases we can ship quickly but with certain items, especially seasonal items we DO SELL OUT QUICKLY. So try to make sure you order enough when you see that FABULOUS item you know your customers will love!

Please note– To protect our retailers our products are not to be advertised / auctioned shown with pricing on social media sites such as Facebook. Advertising your store is ok but please do not post individual item photos with pricing.